Refund Policy
This policy explains how Your Brand (“we”, “us”) handles refunds and cancellations for our academic mentoring and editorial services.
1) Overview
We offer personalized services (mentoring, editorial guidance, formatting, plagiarism screening, and submission-readiness checks). Because work is custom and knowledge-based, completed milestones are generally non-refundable. We do, however, strive for fair outcomes and will review concerns raised within the review window.
2) Eligibility for Refunds
- You must raise a request within 5 calendar days of delivery of a milestone or service segment.
- Your request should clearly specify the issue (scope mismatch, quality concerns, or missed agreed requirements) with supporting examples.
- You must allow us a reasonable opportunity to rework or remedy the issue first (see Section 4).
3) Non-Refundable Items
- Completed and delivered milestones or sessions.
- Urgent/expedited fees after scheduling is confirmed.
- Third-party costs (e.g., plagiarism tool credits, reference manager, paid templates) once consumed.
- Change of mind or changes in university/journal requirements after work has started.
4) Rework First Policy
If deliverables do not align with the mutually agreed brief, we will provide a rework within the original scope.
- Rework requests must be specific and reference the initial brief or annotated feedback.
- Substantial new scope (additional chapters, new datasets, fresh analysis) may require a revised quote.
- If we cannot reasonably remedy the issue, a partial or full refund may be issued at our discretion.
5) Milestone-Based Billing
Our projects are often split into milestones. Payment is typically collected before a milestone begins.
- Work on a milestone starts after payment confirmation.
- If you cancel before we begin a milestone, you may receive a full refund for that milestone (minus any non-recoverable third-party fees).
- Once a milestone is substantially completed/delivered, it is considered non-refundable except under Section 2/4.
6) Cancellations
- Client-initiated cancellations must be sent by email/portal message.
- If a project is paused for over 30 days due to missing inputs, we may close it. You can restart later with a fresh timeline/quote.
- If we cancel for operational reasons, unused advance for unstarted milestones will be refunded.
7) Partial / Good-Faith Refunds
Where quality or scope concerns are validated and rework is not feasible within timelines, we may offer a proportionate refund for the affected portion.
- Refund amount will consider work already performed, time invested, and third-party charges.
- Administrative/processing fees may apply where relevant.
8) How to Request a Refund
- Email: support@yourbrand.com (use the subject line: Refund Request – <Project/Invoice ID>).
- Include: your name, contact number, project or invoice ID, delivery date, detailed explanation, and relevant attachments.
- We acknowledge within 2 business days and usually conclude review within 7–10 business days.
9) Processing Time
- Approved refunds are typically issued within 5–7 business days via the original payment method.
- Bank/processor timelines can add 3–7 days depending on your provider and location.
10) Chargebacks
Please contact us first to resolve issues. Filing a chargeback without giving us a chance to investigate may delay resolution. We provide documentation to payment processors as needed.
11) Policy Updates
We may update this Refund Policy periodically. Continued use of our services after changes indicates acceptance of the updated terms.
12) Contact
Questions about refunds or cancellations?
Email: support@yourbrand.com
Address: Your Brand, 123 Example Street, City, Country, 000000